1. Information We Collect

• Contact & inquiry information. When you submit a form (e.g., “Contact Us,” “Get a Free Estimate”), we collect your name, email, phone number, service address (if provided), and message content.
• Service information. Details needed to deliver services (installation, maintenance, repair), such as equipment info, scheduling preferences, and service location.
• Usage & technical data. IP address, device and browser type, operating system, pages viewed, referring/exit pages, timestamps, and similar data captured via cookies and logs.
• Review information. Name (or alias) and review content if you submit a testimonial.
• Optional data. Any other information you voluntarily provide (e.g., via email or phone).

2. How We Use Your Information

• Responding to inquiries, providing quotes, scheduling, and fulfilling services.
• Operating, maintaining, and improving the Site and customer experience.
• Monitoring performance, diagnosing issues, and optimizing content and marketing.
• Sending service updates and promotional messages where permitted or with consent.
• Processing and displaying reviews/testimonials.
• Complying with legal obligations and protecting our rights and property.

3. Cookies, Analytics & Advertising Technologies

We use cookies and similar technologies to enhance functionality, analyze traffic, and support advertising/remarketing.

Types of cookies/technologies

• Essential cookies for core Site functions (e.g., security, form/session state).
• Performance & analytics cookies to understand how visitors use the Site.
• Advertising & retargeting cookies (including pixels) to deliver and measure ads.

Google Analytics 4 (GA4), Google Tag Manager (GTM), and Google Ads Remarketing

We use GA4 and GTM, and we may use Google Ads (including remarketing) to help measure usage and deliver more relevant advertisements. These tools may set cookies or use other identifiers to:

• Measure and report on Site traffic and interactions.
• Create audiences based on Site visits for remarketing (e.g., visitors to Services pages).
• Serve ads across Google’s ad network and partner sites and measure campaign performance.

You can manage preferences or opt out of interest-based advertising via Google’s Ads Settings at adssettings.google.com and install the Google Analytics Opt-out Add-on if desired. Browser settings can also control cookies. If you opt out, you may still see ads, but they will not be tailored based on your previous visits to our Site.

Other advertising platforms

We may use additional platforms (e.g., Facebook/Instagram/LinkedIn) that deploy cookies/pixels for retargeting and measurement, subject to their respective privacy policies. You can adjust ad preferences within those platforms.

4. Disclosure of Your Information

• Service providers. Vendors assisting with hosting, analytics, advertising, communications, and customer service.
• Legal/security. Where required by law or necessary to protect rights, safety, and property.
• Business transfers. In connection with a merger, acquisition, or asset sale (we will provide notice of any material changes).

5. Data Retention

We retain personal data only as long as reasonably necessary for the purposes described above (e.g., to respond to inquiries, provide services, comply with laws). Aggregated or anonymized analytics data may be retained longer where permitted.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, withdraw consent (where applicable), and lodge a complaint with a supervisory authority. To exercise these rights, contact us using the details below.

7. Data Security

We implement reasonable technical and organizational measures to safeguard personal data. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Site and services are not directed to children under 16, and we do not knowingly collect personal data from children under 16. If you believe a child has provided personal data, please contact us and we will delete it.

9. Contact Information

10. Changes to this Privacy Policy

We may update this Policy periodically. When we make material changes, we will revise the “Last updated” date above and may provide additional notice (e.g., a banner on the Site). Please review this Policy occasionally to stay informed.